Support
Real help from real people. Before, during and after the install.
Email support@easyplayinc.com anytime. Most issues are sorted out remotely while you keep serving customers.
Install and training
We install the hardware, set up every machine and walk your staff through their first shift.
How-to guides and videos
Short guides for everyday tasks, from redeeming a ticket to closing out the day.
Remote help
We can see what you see and fix most things without a trip to the store. When a visit is needed, we come out.
Common questions
Quick answers. Ask us anything else.
Who installs EasyPlay?
Our team does. We plan the install around your store, set everything up and test it end to end before we leave.
What happens if the internet goes down?
The store server keeps tickets moving and meters counting offline. Everything syncs on its own when the connection comes back.
Do my machines need to change?
No. EasyPlay connects without touching the game itself, so your machines stay exactly as they are.
Does it work with my machines?
EasyPlay works with SAS cabinets and with skill games that don't speak SAS, side by side in the same store.
Can my staff each have their own login?
Yes. Cashiers, managers, collectors and techs each get the access they need and nothing more.
How do I reach you?
Email support@easyplayinc.com for help, or book a demo if you're new to EasyPlay.